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Customer Service Supervisor
Global Finishing Solutions
Job Start Date:
12/2/2019
Type of Position:
Full-time
Number of Openings:
1
Job Location & Contact:
12731 Norway Road
Osseo
,
WI
54758
7155978182
Email
Job Description:
• Develop and maintain product standards, training systems, processes, best practices, and ensure consistency in our response time to our customers • Assist the Customer Service Manager in defining and hiring the resources required to execute customer service call center and department programs. This includes communicating with customers to resolve problems related to controls, electrical, air replacement systems, and other mechanical problems over the phone, through on-line networks, and by mail. • Manage performance and job responsibilities of the customer service call center group including conducting performance reviews, managing workload and scheduling requirements for meeting customer needs • Manage data logs and call center analytic programs that track quality issues and reduce warranty costs. Oversee projects and processes related to performance reports and data analysis as assigned by manager • Interface with all functional groups to apply best practices and execute change that links continuous improvement opportunities with customer service initiatives
Experience Required:
• Bachelor's degree in related field, or equivalent combination of education and experience • 2-5 years’ experience in customer service administration or management
How to Apply:
To apply for the position, please go to www.gfscareers.us
Application Deadline:
Jan 01, 1900
Submit your resume
Job Bank Home
About Us
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Communications
Contact Us
Invest With Us
>
Chamber Membership at a Glance
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Chamber Online Investor Application
Advocacy
Workforce
Diversity, Equity & Inclusion (DEI)
Explore Eau Claire Concierge Program
Jobs
>
Job Board
Professional Development
Think Eau Claire
>
Visiting Eau Claire
Moving to Eau Claire
Workforce Playbook
Western & Central Wisconsin Wage Survey
Education
Chamber Educational Foundation
>
Leadership Eau Claire™
Youth Leadership Eau Claire
>
Application & Tuition
Sponsors
Young Professionals (YPCV)
>
Membership
>
YPCV Membership Application
YPCV Board
Calendar of Events
YP Cares 2020
Investor Engagement
Chamber Sponsorships
Marketing Opportunities
Networking Opportunities
Our Newest Investors
Invest With Us
Investor Login
Events
Chamber Events Calendar
>
Signature Events
>
Breakfast in the Valley
Business at the Gardens
Business Salutes Eau Claire Golf Classic
Eau What a Night/Annual Meeting
Community Events
>
Submit a Community Event
Blog