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Leading Intentional Customer Service
. Please Note --> This is a Past Event!! .
Date:
3/30/2017 TO 3/31/2017
Time:
8:30 AM TO 4:00 PM
4751 Owen Ayres Court
Eau Claire, WI 54701
Phone:
7158363636
Event Description:
Service | Quality | Leadership As customer service improves so does customer satisfaction and retention-and, of course, sales. Yet organizations often struggle to maintain a culture of exceptional service. This hands-on session will cover best practices and proven techniques for creating and delivering exceptional customer service through effective leadership. In this workshop, attendees will learn how to: • Apply powerful tools for analyzing and improving business processes • Use proven techniques to enhance the experiences of both internal and external customers • Apply a "Best in Class" customer service model that gets results • Use the "7 components of customer interactions" to satisfy even the toughest customers • Gain important, actionable, insights through meaningful customer feedback The ability to keep teams focused on meeting and exceeding customer expectations will drive desired business results. In a rapidly changing business environment where technology and connectivity are fueling new customer demands, the information delivered in this program is truly "need to know."
Directions:
Holiday Inn South 4751 Owen Ayres Court Eau Claire, WI 54701
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About Us
Ambassadors
Board of Directors
Buy Local Bucks
Chamber Team
Committees
Communications
Contact Us
Invest With Us
>
Chamber Membership at a Glance
Chamber Membership FAQs
Chamber Online Investor Application
Advocacy
Workforce
Diversity, Equity & Inclusion (DEI)
Explore Eau Claire Concierge Program
Jobs
>
Job Board
Professional Development
Think Eau Claire
>
Visiting Eau Claire
Moving to Eau Claire
Workforce Playbook
Western & Central Wisconsin Wage Survey
Education
Chamber Educational Foundation
>
Leadership Eau Claire™
Youth Leadership Eau Claire
>
Application & Tuition
Sponsors
Young Professionals (YPCV)
>
Membership
>
YPCV Membership Application
YPCV Board
Calendar of Events
YP Cares 2020
Investor Engagement
Chamber Sponsorships
Marketing Opportunities
Networking Opportunities
Our Newest Investors
Invest With Us
Investor Login
Events
Chamber Events Calendar
>
Signature Events
>
Breakfast in the Valley
Business at the Gardens
Business Salutes Eau Claire Golf Classic
Eau What a Night/Annual Meeting
Community Events
>
Submit a Community Event
Blog